Terms & Conditions

Last Updated: September 2026

Welcome to MultiTech Solutions. By accessing or using our website, products, services, software, hosting, domains, VPS/VDS, ERP, POS, e-commerce and other digital solutions, you agree to comply with these Terms & Conditions.

1. About _{MultiTech Solutions}

NaamX provides technology and digital business solutions, including:

• Web Hosting

• Domain Registration

• VPS & VDS Solutions

• Business Email

• ERP Software

• POS Software

• E-Commerce Solutions

• Website Design & Development

• Custom Software & Integrations

• Other Digital Business Services

2. Acceptance of Terms

By placing an order, creating an account, using our services, or accessing our website, you confirm that you have read, understood and accepted these Terms & Conditions.

If you do not agree with these terms, please do not use our services.

3. Account Registration

Customers are responsible for providing accurate and complete information when creating an account or placing an order.

You are responsible for:

• Maintaining the confidentiality of your account credentials.

• Keeping your contact and billing information updated.

• All activities performed through your account.

• Not sharing your account credentials with unauthorized persons.

NaamX may suspend or terminate an account if false information, misuse, fraud, or unauthorized activity is identified.

4. Orders & Payments

All services must be paid according to the applicable price displayed on our website, quotation, invoice, or order confirmation.

We may accept payments through available payment methods, including supported cards, bank/payment channels and digital wallets through our payment partners.

An order may remain pending until payment is successfully verified.

NaamX reserves the right to cancel or reject an order where fraud, abuse, incorrect information, or other security concerns are identified.

5. Hosting & Server Services

Customers using hosting, VPS, or VDS services must use the service lawfully and responsibly.

The following activities are prohibited:

• Hosting illegal content.

• Phishing, scams or fraudulent activities.

• Malware or malicious software distribution.

• Unauthorized access to systems or networks.

• Spam or abusive email activity.

• Copyright infringement.

• Activities that negatively affect server stability or other customers.

NaamX may suspend a service immediately where necessary to protect our infrastructure, customers, network, or third parties.

6. Domain Registration

Domain registrations and renewals are subject to the rules and policies of the applicable domain registry.

Customers are responsible for providing accurate domain registration information and renewing domains before their expiry date.

NaamX is not responsible for loss of a domain caused by incorrect customer information, failure to renew, or failure to respond to required domain verification requests.

7. ERP, POS & Software Services

Software services may include SaaS subscriptions, licenses, updates, integrations, modules, support and other features depending on the purchased package.

Features may vary between plans.

Customers are responsible for entering and maintaining accurate business data within their software account.

NaamX does not guarantee that every third-party integration, API, payment gateway, tax system, or external service will remain available or compatible indefinitely.

8. Third-Party Services

Some NaamX services may depend on third-party providers, including payment gateways, domain registries, APIs, cloud services, software vendors, and external platforms.

NaamX is not responsible for downtime, policy changes, pricing changes, limitations, suspension, or failures caused by third-party services.

9. Refunds & Cancellations

Refund eligibility depends on the specific product or service purchased and its applicable refund policy.

Certain services may be non-refundable after activation, registration, delivery, consumption, or customization.

Domain registration, third-party fees, custom development, completed digital services, and other non-reversible services may not be eligible for refunds.

Customers should contact NaamX support before requesting a cancellation or refund.

10. Service Availability

We aim to provide reliable and continuous services; however, we do not guarantee uninterrupted or error-free availability.

Services may occasionally be affected by:

• Scheduled maintenance

• Emergency maintenance

• Network problems

• Data-center issues

• Internet outages

• Third-party service failures

• Security incidents

• Events beyond our reasonable control

11. Backups & Customer Data

Customers are responsible for maintaining appropriate backups of their important data.

Where backup services are provided, backups are intended as an additional protection and should not be considered the customer's only copy of data.

NaamX is not responsible for data loss resulting from customer actions, software failures, security incidents, or circumstances beyond our reasonable control.

12. Intellectual Property

All NaamX trademarks, branding, website content, graphics, designs, software and other intellectual property remain the property of NaamX or their respective owners.

Customers may not copy, reproduce, resell, modify, distribute, or commercially exploit NaamX intellectual property without prior written permission.

13. Acceptable Use

Customers agree not to use NaamX services for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.

NaamX may investigate suspected violations and take appropriate action, including suspension or termination of services.

14. Suspension & Termination

NaamX may suspend or terminate services where:

• An invoice remains unpaid.

• The service is used for prohibited activities.

• Fraud or abuse is detected.

• The customer violates these Terms & Conditions.

• The service creates a security or operational risk.

Where appropriate, customers may be notified before suspension or termination.

15. Limitation of Liability

To the maximum extent permitted by applicable law, NaamX shall not be responsible for indirect, incidental, special, or consequential losses arising from the use or inability to use our services.

Customers are responsible for using our services appropriately and maintaining suitable backups and security measures.

16. Changes to These Terms

NaamX may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised "Last Updated" date.

Continued use of our services after changes are published constitutes acceptance of the updated terms.

17. Contact Us

If you have questions regarding these Terms & Conditions, please contact us.

NaamX (SMC-PRIVATE) LIMITED

Office #11, 2nd Floor, Makkah Plaza,
Sargodha Road, Gujrat, Punjab 50700, Pakistan

Sales: +92 333 84 111 21
Support: +92 335 84 111 21
Marketing: +92 332 84 111 21
Head Office: +92 53 21 93 997

Email: info@mt.com.pk